Privacy Policy jili7 —
We Take Your Data Seriously

Jili7 collects information from you through several channels — when you register an account, make a deposit, interact with the platform, or contact our support team. We only collect what is strictly necessary to provide you with the best service.

We do not collect sensitive information such as biometric data, medical records, or religious information unless there is a legal requirement to do so. All data collection is carried out with your consent, either explicitly through registration forms or implicitly through your use of our services.

The data we collect is used responsibly and solely for purposes related to jili7 services. We never use your data for undisclosed purposes without first obtaining your additional consent.

• Account Management: Creating, verifying, and maintaining your player account, including the identity verification (KYC) process required by law.
• Transaction Processing: Processing deposits and withdrawals securely, verifying financial transactions, and maintaining accurate records for accounting and legal compliance purposes.
• Platform Security: Detecting and preventing fraud, unauthorized access, multi-account usage, and any activity that violates jili7's Terms and Conditions.
• Customer Support: Providing accurate and effective responses to inquiries, complaints, or requests for assistance submitted to our support team.
• Service Communications: Sending important account-related notifications, policy updates, promotions you have agreed to receive, and critical security information.
• Legal Compliance: Fulfilling our obligations under Malaysia's PDPA, Anti-Money Laundering (AML) laws, and other applicable regulatory requirements.
• Service Improvements: Analyzing usage patterns in aggregate and anonymized form to understand player needs and improve the overall functionality and experience of the jili7 platform.
• Responsible Gaming: Monitoring gameplay patterns to identify early signs of problem gambling and providing appropriate support to players who need assistance.

Every use of your data is based on a valid legal basis — whether your consent, contractual necessity, a legal obligation, or jili7's legitimate interests that do not override your privacy rights.

Jili7 respects the confidentiality of your data. We do not sell, rent, or trade your personal information to any party for marketing purposes. Your information is only shared in the following limited and controlled circumstances:

• Payment Service Provider: Licensed payment processors such as banks and eWallet providers (FPX, DuitNow, Touch 'n Go, Boost) receive only the information necessary to complete your financial transactions.
• Game Provider: Companies such as JILI Games, PG Soft, and Pragmatic Play receive minimal session data necessary to run games properly. They are subject to strict confidentiality agreements with jili7.
• Statutory Authorities: jili7 will disclose information to regulatory authorities, law enforcement bodies, or courts when required to do so under applicable Malaysian law.
• Identity Verification Services: Trusted third-party providers assist us in verifying player identities during the KYC process. This is a mandatory legal requirement that must be complied with.
• Security Analysts: In cases of suspected fraud or cybercrime, relevant technical information may be shared with digital forensics experts or the appropriate authorities.

Jili7 invests seriously in cybersecurity infrastructure to ensure your data is protected against unauthorized access, loss, or misuse. Our approach to data security is layered and comprehensive.

• 256-bit SSL Encryption: All communications between your device and jili7 servers are encrypted using the latest TLS protocol, making interception by unauthorized parties virtually impossible.
• Secure Servers: Data is stored in data centers protected by strict physical access controls, intrusion detection systems, and multi-layered security measures.
• 24/7 Monitoring: Automated monitoring systems operate around the clock to detect any unusual activity or intrusion attempts in real time.
• Internal Access Controls: Only trained jili7 staff with a legitimate business need are permitted to access players' personal data. All access is logged and audited regularly.
• Security Testing: jili7 conducts regular penetration testing and vulnerability assessments to identify and address potential weaknesses before they can be exploited.
• Incident Response Plan: We have clear procedures in place to respond to any data breach, including notifying affected parties within the timeframe required by law.

While jili7 takes all reasonable steps to protect your data, no system is 100% impenetrable. You also play an important role in keeping your account secure — use a strong password, enable two-factor authentication, and never share your login credentials with anyone.

The jili7 platform uses cookies and similar tracking technologies to enhance user experience, analyze website performance, and ensure the security of your session. The following are the types of cookies we use:

• Essential Cookies: These cookies are required for the jili7 platform to function properly. They manage your login session, store language preferences, and ensure core security features run smoothly. These cookies cannot be disabled.
• Functional Cookies: Allowing the platform to remember your preferences such as game settings, display options, and other personalizations that enhance your playing experience.
• Analytics Cookies: Helping us understand how players interact with the platform — which pages are most popular, where players encounter issues, and how we can improve navigation flow. This data is collected in aggregate and anonymized form.
• Security Cookies: Used to detect suspicious login attempts, protect against CSRF attacks, and ensure the integrity of your session.

You can manage cookie settings through your internet browser. However, disabling certain cookies may affect the functionality of the jili7 platform. For more information on managing cookies, refer to your browser's help guide.

Under Malaysia's PDPA and international data protection best practices, you have several important rights regarding your personal data held by jili7. We fully respect these rights.

Jili7 does not retain your personal data longer than necessary. Retention periods are determined based on the purpose of data collection and applicable legal requirements.

• Active Account Data: For as long as your account remains active and you continue using jili7 services, your account information will be retained to enable service delivery.
• Financial Transaction Records: Retained for a minimum of 7 years from the transaction date, in line with Malaysia's accounting and tax laws and AML regulations.
• KYC Documents: Retained for 5 years after account closure or after the business relationship ends, in accordance with anti-money laundering legal requirements.
• Security & Technical Logs: Activity and security logs are retained for 12 months for security investigation and fraud detection purposes.
• Communication Data: Communication records with the support team are retained for 2 years for reference and service improvement purposes.
• After Account Closure: Once an account is closed and all legal obligations are fulfilled, data that is no longer required will be deleted or anonymized within 90 days.

As part of operating a global online gaming platform, your data may be processed or stored on servers located outside Malaysia. jili7 ensures that any such data transfers are carried out with protections equivalent to or exceeding Malaysia's PDPA standards.

• Data Transfer Agreements: All cross-border data transfers are protected by legally binding data processing agreements, ensuring that receiving parties adhere to equivalent data protection standards.
• Countries with Adequate Protection: We prioritize data transfers to countries with recognized data protection laws, or where adequate contractual safeguards have been established.
• Cloud Service Provider: jili7 infrastructure runs on internationally certified cloud services compliant with ISO 27001 and SOC 2 security standards, ensuring your data is always protected regardless of where it is physically stored.
• Data Minimization: Only data that is strictly necessary is transferred across borders. We do not transfer the entire player database without a solid technical justification.

Jili7 is an online gaming platform exclusively for adults aged 18 and above. We take the protection of children's privacy very seriously.

• Absolute Prohibition: jili7 does not accept registrations from individuals under 18 years of age. Our age verification (KYC) process is specifically designed to identify and reject registrations from minors.
• No Collection of Children's Data: We do not intentionally collect, store, or process any personal information from individuals under the age of 18.
• Action If Discovered: If we find that we have inadvertently collected information from a minor, we will promptly delete that information and close the associated account without any refund related to fraudulent activity.
• Parental Responsibility: We encourage parents and guardians to monitor their children's online activity and use appropriate parental control software to prevent access to gambling websites.

If you have reason to believe that a minor has registered or is using the jili7 platform, please contact us immediately at [email protected] and we will take immediate action.

The data protection landscape is constantly evolving, and jili7 is committed to updating our privacy policy to reflect changes in law, technology, and industry best practices.

• Change Notification: When we make material changes to this Privacy Policy, we will notify you via your registered email, in-account notifications, or a prominent notice on the jili7 platform homepage.
• Notice Period: For significant changes, we will provide at least 14 days' notice before the changes take effect, giving you sufficient time to review and make an informed decision.
• Version Records: Previous versions of this Privacy Policy will be archived and can be requested from our support team for historical reference purposes.
• Ongoing Consent: Your continued use of the jili7 platform after the effective date of any changes constitutes your acceptance of the updated Privacy Policy. If you do not agree, you have the right to close your account.

The last updated date of this document is January 2026. We encourage you to review this page periodically to stay informed about how we protect your data.

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, we welcome your feedback.